Quick Faq's

SubHub's most frequently asked questions

Pasting from Microsoft Word

The quick answer here is 'Don't do it', Microsoft Word as a word processor is not compatible with the internet and will most likely cause problems. Interestingly Firefox is able to handle the Microsoft code without too many issues whereas Microsoft Internet Explorer will result in pages not displaying correctly and errors on the page.

You can however use the 'Paste From Word' button on the editor, which will help remove the the code that causes the display issues.

How do I log into my site for the first time?

You need to click on the 'login' link in the footer of the site.

The first-time login details will have been sent to you; if they have not been, please contact support@subhub.com.

Once you have logged in with these details, we recommend you set yourself up with your own login and delete the initial login account, as it is not secure.

How can I change my password?

Once you have logged into the site, click on the 'preferences' link in the footer of the site.

This will enable you to change your password and update your personal information.

How do I log out of the site?

Please click on the 'logout' link shown in the footer of the site.

How do I add contact details to my site?

Login to your site with your admin account and click onto 'Settings' and then onto the 'Fine Print' button. From here, you will be able to see a 'Contact Page' box and a 'Contact email addresses' box. Just add your details into the relevant box and then click 'Save Settings' at the bottom of the screen.

Your new contact details will now be shown.

How do I re-order my links within my navigation blocks?

Login to your site, click onto 'Navigation' and select the block under which your list resides. From here, you will see the list of articles. To the right of each of the articles is an arrow. Simply click the up or down arrow to adjust the position of the listing.

NOTE: Pause after each click until the screen has refreshed.

Anchor links and how they are used?

An anchor link is predominantly used to link to specific locations within a page. An anchor link has two facets that are needed to make them work:

  • 1) The anchor, which is created first and marks a specific area of a page for the link to find.
  • 2) The link, which is created second and is designed to find the anchor.

Anchor links can be used to link to a section further down a page to avoid the user from having to scroll all the way down.

Anchor links can also be used to link from the middle of one page to the middle of another page. This can be useful if midway within an article, you reference a related idea or concept. Here, you can add a link that will take you to the related section or even sub-section of the related content.

What dimensions should I use when creating a header for my new site?

We recommend the following dimensions for the header of your site:

  • 950px wide and 130 px high

There are no real restrictions on your header as long as it fits in with the rest of your site design.

Please bear in mind that the smallest screen that a visitor may have is 800px by 600px.

Why does my content appear displaced?

When copying from a Word document, it is important that you paste using the 'paste as plain text' icon.

This is the icon of a clipboard with a 'T' in a box.

Doing this will remove any of the strange formatting that Word carries with it.

The design of the site will ensure that the site's overall font is applied.

Do images have to be in a certain format?


Images must be saved as either a JPG or a GIF file before they can be uploaded onto the SubHub platform. Image names should not contain spaces.

Why can't I see the editor on my MAC?

The Safari browser does not support any type of 'What You See Is What You Get' (WYSIWYG) editor. This does not just apply to the SubHub platform.

Try downloading the Firefox browser for free, which does not have this restriction - http://www.mozilla.com/en-US/

How do I edit the 'Public Homepage'?

You need to be logged in as an administrator.

Go to Control Panel, where there is a link titled 'Public Homepage'.

Click on this link and then click on the green edit button in the top right hand corner.

What format of my site's keywords should be added into the settings?

We advise adding 15 - 20 keywords and phrases.

These should each be separated with commas.

Why can I not see the login block when I am viewing the public homepage?

If you are logged in, either as a member or an administrator, you will not be able to view the login block as this is no longer needed.

I want to change part of the site design, is this something I can do myself?

If you are familiar with (CSS) Cascading Style Sheets you can make changes to the design, please see the following link for details:- Changing CSS.

We also offer a range of design services from small tweaks on an existing design or template up to a fully customized design. Please see the SubHub Studio for more details.

Can I send emails from my site?

The platform does not yet offer this capability. It is something that is being developed for one of our upcoming releases.

Keep an eye on the SubHub Club for more details.

Can I add audio and video to my site?


Audio must be saved in MP3 format.

Video must be saved in FLV format.

These are saved to the download area of Control Panel.

Why do I lose all formatting when pasting from Word using OSX (Mac)?

This problem is due to a limitation of Firefox on OSX (Mac).

We can't do much to solve this, as pasting operations are controlled by the host application (http://dev.fckeditor.net/ticket/218)

This means it is out of our control as we cannot override Firefox or OSX.

The one way you can preserve the formatting is to paste the html code of the page into the editor.

To do this you would need to 'save as' your Word document as type: Web Page (*.htm;*,html)

Then go to the folder you saved the document (now ending filename.html) open it.

If you copy the text from this page into the editor it will preserve the formatting.

NOTE: We strongly recommend that you do not past from Word as this is a word processor and this does not translate well into webpages.

Content should always be typed into the wysiwyg field or pasted from a tool such as notepad.

How do I add downloads to my site and how can I link to these in articles?

To find out how to add downloads to your website please have a look at the section in the SubHub Training on Downloads.

How do I change an article or category shortname?

A shortname is the numerical value which is created when you save a category or article and forms part of the url of the page.

For example a typical url created within the SubHub system will look something like this www.yoursite.com/articles/20090206 however this automated value is not always the best one to use for search engine optimization.Once you have created and saved an article or category you then have the ability to change the shortname.

To change this simply edit an existing category or article, here you will see a link called 'Change Shortname', click onto this link.

Now you will need to add a new shortname and then click save.

NOTE - You can only use url compatible characters such as letters, numbers, hyphens and underscores.

A typical example could be something like the following:- sales_information OR read-about-my-site please do not use any other characters such as apostrophes, commas or full stops (periods) as this will cause an error.

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