If a member's payment fails, both Stripe and PayPal will automatically make additional attempts to process the payment again before cancelling the subscription.
What happens to a failed payment in Stripe
If a payment fails, you will be notified.
By default, Stripe is set up for Smart Retries. This means Stripe will retry to process the payment an additional 4 times within 3 weeks.
If the payment fails on the fourth attempt, the subscription is automatically cancelled in Stripe and the member's account in the SubHub member manager is expired. The member will not be able to access member content.
Stripe also provides the option to customise the retry schedule of failed payments.
What happens to a failed payment in PayPal
If a payment fails, you will be notified.
PayPal will retry to process the payment 5 days after the first failure.
If the payment fails on the second attempt, the subscription is automatically cancelled in PayPal and the member's account in the SubHub member manager is expired.