Sometimes a member may request that you pause their subscription for a period of time. This can be done manually for individual members within the payment processors of Stripe and PayPal.
The pause option in PayPal is to suspend a member's subscription.
How to suspend a member in PayPal
- Log into your PayPal account.
- Find the member's account page.
- Click, view recurring payment details.
- Under Subscription Details, select Suspend.
The member's payments will now be suspended. You will need to manually resume the member's subscription to restart payment collection.
How to pause a member in Stripe
- Log into your Stripe account.
- Find the member's account page.
- In the Subscription section, click the ellipsis.
- From the pop-out menu, select Pause Payment Collection.
- Enter a resume date in the pop-up window.