If you have existing members on another website and wish to import them to your SubHub site, our team can upload your .CSV file.
This is a free service unless you require us to compute values for any of the fields. For example, if all of your members have different join dates and we need to compute expiration dates, we will quote the computation and upload at $75/hr USD.
Preparing your CSV
Your CSV headings should correspond to the fields in your Member Manager. We accept the following:
-Phone Number in format (xxx) xxx-xxxx
-Address in format 123 Address St. #xx
-State in abbreviated format only. For example, AL, NOT Alabama
-Country in abbreviated format only
-Stripe customer ID (if applicable)
-Stripe subscriber ID (If applicable)
-PayPal subscriber ID (if applicable)
-Sign-up date (the date your member joined your service)
-SubHub Payment Plan number - the payment plan you want these members to be connected to. If there is more than one payment plan involved, you will need to provide additional CSV files.
Note: The payment plan number can be found on the Subscription plan screen in the address bar.
-Temporary Password - members will need a temporary password which they can use to log in once the CSV file is uploaded and the member information is in the member manager. Members can change their password by clicking the Forgot Password link on the login page of your website.
Support Guide: How to Export a Member List from the Member Manager