There are times when a member's email is different from their PayPal email. To connect a member's sign up email to their PayPal email, you can search using their PayPal subscription ID.
How to search for a member using their PayPal subscription ID
- Click My Members.
- Select Member Manager from the drop down menu.
- Under Search by, choose Paypal Subscription ID.
- Click the Build Search button.
- In the Value field, enter the member's PayPal ID.
- Click Search.